Air Ticketing Executive

Job Description
Post Name:- Air Ticketing Executive

The purpose of an airline ticket agent is to provide customers with information about airline services, assist with ticket purchases and reservations, check passengers in for flights, and provide general customer service. This role involves handling all aspects of customer ticketing, from initial inquiries and reservations to issuing tickets and boarding passes. The ticket agent must be knowledgeable about the airline's routes, fares, and services, as well as any restrictions that apply to flights. They must also be able to handle customer complaints professionally and courteously.

Airline Ticket Agent Duties

• Deal with customer inquiries and reservations, both in person and over the phone
• Provide customers with information regarding flight schedules, fares, and connections
• Issue tickets, boarding passes, and other travel documents
• Help passengers with check-in procedures, baggage handling, and special needs
• Assist customers with problems that may arise during travel
• Process ticket changes and refunds
• Assist in other duties such as scheduling flights and handling customer complaints
• Airline Ticket Agent Requirements
• Excellent customer service skills
• Good communication and interpersonal skills
• Able to work under pressure
• Good numeracy and literacy skills