Airport Ground staff (CSA)

Inside the airport terminal

• Checking passengers in for flights
• Re-routing or re-booking passengers whose flights have been canceled or delayed
• Assisting disabled passengers or those traveling with young children
• Giving passengers up-to-date information on flights
• Assisting passengers with all inquiries, including lost or delayed baggage
• Assisting staff in carrying out security checks as and when the situation arises
• Delivering high levels of customer service to passengers and those traveling through the airport.

Outside the airport terminal

• Handling all the loading and unloading of passenger bags from the aircraft
• Helping direct passengers onto and off the aircraft
• Directing landed aircraft to taxi spots
• Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft